As the error name indicates, this is a general exception related to database access (JDBC stands for Java Database Connectivity). To get more data about the underlying error, try the following:
Repeat the operation that causes the error, and review the trace and UCM diagnostic logs to get more information on the error.
NOTE: First check the trace to find the issue. Use "requestaudit, searchquery, indexer, systemdatabase".
If not resolved, then update the config file with above configuration, and then update the parameters in the trace with "searchquery, systemdatabase".
- In the Administration menu, choose System Audit and enable systemdatabase tracing. Click the Full Verbose checkbox for maximum detail, and the Save checkbox to preserve this change across server restarts.
- Edit your config.cfg file and set SecureDataAllowedIntoStatusMessage=true. Reboot the server.
Repeat the operation that causes the error, and review the trace and UCM diagnostic logs to get more information on the error.
NOTE: First check the trace to find the issue. Use "requestaudit, searchquery, indexer, systemdatabase".
If not resolved, then update the config file with above configuration, and then update the parameters in the trace with "searchquery, systemdatabase".
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